Oak View Health and Rehabilitation Abuse and Neglect Lawyers

If you have concerns about the care a loved one is receiving at Oak View Health and Rehabilitation in Conway, South Carolina, you deserve clear answers and honest guidance. Federal inspection records show this facility has received multiple citations, including four Immediate Jeopardy findings on a single date, along with $59,005 in fines.

Jordan Law Center represents families in Conway, Horry County, and throughout South Carolina who have questions about the treatment of a loved one in a nursing facility. Our attorneys take a hands-on, methodical approach to nursing home abuse and neglect cases, and your consultation is completely free. Call 864-808-1810 to speak with us about your situation. There’s no fee unless we recover compensation for you.

In this article, we’ll cover:

– Key information about Oak View Health and Rehabilitation

– What federal inspectors found during recent surveys

– How to recognize signs of abuse and neglect

– How to report concerns and file complaints in South Carolina

– What compensation may be available to your family

– Answers to frequently asked questions

About Oak View Health And Rehabilitation In Conway

Oak View Health and Rehabilitation is a nursing care facility located in Conway, South Carolina, in Horry County. The facility is affiliated with The Ensign Group, a publicly traded company that operates skilled nursing and senior living facilities across the country. Under contract with the Centers for Medicare & Medicaid Services (CMS), states conduct annual nursing home inspections, known as surveys, to assess compliance with federal quality and safety requirements. According to CMS records, Oak View has received 23 deficiencies and $59,005 in total fines.

Facility Information:

– Address: 3300 4th Avenue, Conway, SC 29527

– Phone: (843) 248-5728

– CMS Provider Number: #425121

– Capacity: 190 certified beds

– Ownership: Affiliated with The Ensign Group

Families researching care options or reviewing a loved one’s current living situation can access inspection results and staffing data through CMS’s Care Compare tool at medicare.gov.

What Federal Inspectors Found At Oak View Health And Rehabilitation

Federal survey records reveal that Oak View Health and Rehabilitation received four Immediate Jeopardy citations on February 11, 2025. Immediate Jeopardy is the most serious category in the CMS enforcement system, meaning inspectors determined that conditions at the facility posed an immediate risk of serious harm to residents. The facility was also assessed $59,005 in civil monetary penalties.

Here’s what the inspection findings show.

Food safety violations (Tag F0812, L-level severity)

Federal inspectors cited Oak View under Tag F0812 for food safety violations, with a $59,005 fine. This tag relates to the federal requirement under 42 CFR § 483.60(i), which requires facilities to “store, prepare, distribute, and serve food in accordance with professional standards for food service safety.”

The severity level assigned was “L,” which in the CMS framework indicates Immediate Jeopardy with a pattern affecting many residents. This is the highest scope designation within the Immediate Jeopardy category.

Pressure ulcer care failures (Tag F0686, J-level severity)

Inspectors also cited the facility under Tag F0686, which corresponds to the federal regulation at 42 CFR § 483.25(b), covering skin integrity and pressure ulcer care. Under this standard, a facility must ensure a resident receives care, consistent with professional standards of practice, to prevent pressure ulcers and that a resident with pressure ulcers receives necessary treatment and services to promote healing and prevent infection.

This citation was issued at J-level severity, indicating Immediate Jeopardy with isolated scope. Pressure ulcers (also called bedsores) can develop when residents aren’t repositioned regularly, don’t receive adequate nutrition, or aren’t provided appropriate wound care. When left untreated, they can lead to serious infection and other complications.

Failure to honor resident rights to refuse treatment (Tag F0578, J-level severity)

Tag F0578 addresses a resident’s right to refuse treatment. Under 42 CFR § 483.10(c)(6), residents have the right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Inspectors cited Oak View at the Immediate Jeopardy level for a failure to honor this right.

Residents and their families should know that nursing home residents retain fundamental rights, including the right to be informed about their care and to consent to or refuse treatment.

Failure to protect residents from abuse and neglect (Tag F0600, J-level severity)

This citation is particularly significant. Tag F0600 relates to 42 CFR § 483.12, which establishes that residents have the right to be free from abuse, neglect, misappropriation of resident property, and exploitation. This includes but is not limited to freedom from corporal punishment, involuntary seclusion, and any physical or chemical restraint not required to treat the resident’s medical symptoms.

Facilities are required to develop and implement written policies and procedures that prohibit and prevent abuse, neglect, and exploitation of residents. A citation under this tag means federal inspectors determined the facility failed to meet this standard at the Immediate Jeopardy level.

Additional deficiencies and staffing concerns

Beyond the four Immediate Jeopardy citations, Oak View received additional F-level deficiencies related to dietary staffing, pharmacy services, and social worker requirements. While F-level citations indicate a lower severity, they still represent areas where the facility failed to meet federal standards.

Staffing levels at Oak View also fall below the state average. According to CMS data, the facility’s total nurse staffing hours are 3.58 per resident per day, compared to the South Carolina average of 3.9. Under 42 CFR § 483.35, facilities must have sufficient nursing staff with the appropriate competencies and skills to provide nursing and related services to assure resident safety and attain or maintain the highest practicable physical, mental, and psychosocial well-being of each resident. Lower staffing levels can affect the quality of care residents receive.

If you have concerns about the care your loved one is receiving at Oak View, call 864-808-1810 for a free consultation with our nursing home abuse attorneys.

How Facilities Hide Abuse And Neglect

Not all harm to nursing home residents is immediately visible. Families should be aware of warning signs that may indicate a problem with care, even when a facility appears clean and well-run on the surface.

Signs of physical abuse

Physical abuse occurs when a caregiver intentionally inflicts harm on a resident. Under South Carolina law (S.C. Code Ann. § 43-35-10), physical abuse means intentionally inflicting or allowing to be inflicted physical injury on a vulnerable adult by an act or failure to act. Physical abuse includes, but is not limited to, slapping, hitting, kicking, biting, choking, pinching, burning, and unreasonable confinement.

Warning signs of physical abuse include:

– Unexplained bruises, welts, or marks, particularly in clusters or patterns.

– Broken bones, sprains, or dislocations without a clear medical explanation.

– Burns or scratches that staff cannot adequately explain.

– Signs of restraint use such as marks on wrists or ankles.

– A resident who flinches at contact or appears fearful around certain caregivers.

Signs of neglect

South Carolina law defines neglect as the failure or omission of a caregiver to provide the care, goods, or services necessary to maintain the health or safety of a vulnerable adult. Neglect can be harder to identify than physical abuse because it often develops gradually.

Warning signs of neglect include:

– Unexplained weight loss or signs of dehydration.

– Pressure ulcers (bedsores), particularly on the heels, tailbone, or back.

– Poor hygiene, including unwashed hair, soiled clothing, or unchanged bedding.

– Untreated medical conditions or infections.

– Frequently missed medications or failure to follow care plans.

– A resident who is left unattended for extended periods.

Signs of emotional and psychological abuse

South Carolina law (S.C. Code Ann. § 43-35-10) defines psychological abuse as deliberately subjecting a vulnerable adult to threats or harassment or other forms of intimidating behavior causing fear, humiliation, degradation, agitation, confusion, or other forms of serious emotional distress.

Warning signs of emotional abuse include:

– Sudden withdrawal from activities the resident previously enjoyed.

– Unusual changes in behavior such as increased agitation or depression.

– A resident who appears fearful, anxious, or unusually quiet.

– Reluctance to speak openly when certain staff members are present.

– Unexplained changes in the resident’s emotional state during or after visits.

If you notice any of these signs during visits with a loved one, document what you observe with dated notes and photographs when possible. This information can be important if you decide to file a complaint or pursue legal action.

How To Report Abuse And File Complaints In South Carolina

South Carolina has several agencies responsible for investigating nursing home abuse and neglect. Under S.C. Code Ann. § 43-35-25, certain professionals are required to report suspected abuse, and any other person who has actual knowledge that a vulnerable adult has been abused, neglected, or exploited shall report the incident.

Here are the steps you can take.

Step 1: If there’s immediate danger, call 911

If you believe your loved one is in immediate physical danger, call 911 first. Law enforcement can respond quickly and secure the situation while other agencies investigate.

Step 2: Contact the South Carolina Long-Term Care Ombudsman

If the alleged incident took place in a private facility such as a nursing home, you should report the matter to the South Carolina Long-Term Care Ombudsman Program. The Ombudsman Program is authorized to investigate any problem or complaint on behalf of any interested party or any client, patient, or resident of any facility.

You can reach the SC Long-Term Care Ombudsman at 1-800-868-9505.

Step 3: File a report with Adult Protective Services

The Adult Protective Services Program within the South Carolina Department of Social Services investigates noncriminal reports of alleged abuse, neglect, and exploitation of vulnerable adults. For reports involving suspected criminal conduct, the Ombudsman Program shall refer reports of abuse, neglect, and exploitation to the Vulnerable Adults Investigations Unit of the South Carolina Law Enforcement Division.

Contact the South Carolina Department of Social Services (DSS) at 803-898-7318 or your local county DSS office.

Step 4: File a complaint with DHEC

The South Carolina Department of Health and Environmental Control (DHEC) is responsible for licensing healthcare facilities. You can file a complaint with DHEC’s Division of Health Licensing regarding conditions at a nursing facility. Visit scdhec.gov or call their health licensing division.

Step 5: Report to Medicare

If the facility participates in Medicare or Medicaid, you can also file a complaint through Medicare at 1-800-633-4227 (1-800-MEDICARE) or online at medicare.gov.

Documenting your concerns in writing, including dates, specific observations, and any photographs, will help investigators assess the situation. You don’t need to determine whether abuse actually occurred before reporting. Reporting a concern in good faith is protected under South Carolina law.

Call 864-808-1810 to speak with an attorney at Jordan Law Center about your options.

Why Families Choose Jordan Law Center

Jordan Law Center represents families in Conway, Horry County, and throughout South Carolina in nursing home abuse and neglect cases. Our attorneys are based in Greenville at 622 Wade Hampton Boulevard and serve clients across the state.

Here’s what sets our approach apart.

Hands-on involvement. Our attorneys personally review medical records, inspection reports, and facility data. We don’t hand your case off to paralegals or case managers and move on. William A. Jordan III and our legal team stay involved from the initial consultation through resolution.

Methodical case development. Nursing home cases often involve complex medical evidence, regulatory records, and corporate ownership structures. We take the time to build cases carefully, gathering the documentation needed to hold facilities accountable.

Prepared to litigate when the evidence supports it. Many nursing home cases settle through negotiation, but we prepare every case as though it’s going to trial. Facilities and their insurers know when an attorney is prepared, and that preparation makes a difference.

No fee unless we recover compensation for you. We work on a contingency fee basis. You don’t pay attorney fees unless we obtain compensation on your behalf. Your consultation is completely free.

What Compensation Is Available In Nursing Home Abuse Cases

If a nursing home failed to provide adequate care and your loved one was harmed as a result, your family may be entitled to compensation. Depending on the circumstances, a claim may seek recovery for:

– Medical expenses: Related to injuries caused by abuse or neglect, including hospitalization, surgery, wound care, and rehabilitation.

– Pain and suffering: Experienced by the resident as a result of the facility’s conduct.

– Emotional distress: Endured by the resident and, in some cases, by family members.

– Wrongful death damages: If a loved one passed away as a result of abuse or neglect, including funeral expenses and loss of companionship.

In cases where a plaintiff can show the nursing home engaged in malicious or reckless conduct, punitive damages may be available. Punitive damages are separate from compensatory damages and are intended to hold the facility accountable and deter similar conduct.

Under S.C. Code Ann. § 15-3-530, South Carolina provides a three-year statute of limitations for actions involving assault, battery, or any injury to the person or rights of another. This deadline applies to most nursing home injury claims, though the specific timeline can vary based on the circumstances. Don’t wait to explore your options, as evidence can be harder to preserve over time.

Past results do not guarantee future outcomes. Every case is different and depends on its unique facts.

Frequently Asked Questions About Oak View Health And Rehabilitation Abuse

How do I know if my loved one is being abused or neglected?

Look for physical warning signs such as unexplained bruises, weight loss, or pressure ulcers. Behavioral changes such as withdrawal, fearfulness, or agitation, can also indicate a problem. Document what you observe and contact an attorney or one of the reporting agencies listed above.

What are Immediate Jeopardy citations?

Immediate Jeopardy is the most serious type of deficiency finding in the CMS survey process. It means federal inspectors determined conditions at the facility have caused, or are likely to cause, serious injury, harm, impairment, or death to a resident. Oak View received four Immediate Jeopardy citations on February 11, 2025.

What does Tag F0600 mean?

Tag F0600 corresponds to 42 CFR § 483.12, which protects a resident’s right to be free from abuse, neglect, misappropriation of resident property, and exploitation. This includes freedom from corporal punishment, involuntary seclusion, and any physical or chemical restraint not required to treat the resident’s medical symptoms. A citation under this tag indicates the facility failed to meet this standard.

Can I sue a nursing home for neglect in South Carolina?

Yes. Families can file civil lawsuits against nursing homes that fail to provide adequate care. To succeed on a negligence claim, you generally need to show the facility had a legal responsibility to provide care for the resident, the facility failed to meet the required standard of care, and the breach directly caused harm. An attorney can evaluate your specific situation and advise you on the strength of a potential claim.

How much does it cost to hire a nursing home abuse lawyer?

Jordan Law Center works on a contingency fee basis. That means you pay no attorney fees unless we recover compensation for you. Your initial consultation is completely free, and there’s no obligation to hire us. Call 864-808-1810 to start.

What is The Ensign Group?

The Ensign Group is a publicly traded company that operates and manages skilled nursing facilities and other senior living communities. Oak View Health and Rehabilitation is affiliated with The Ensign Group. When a facility is part of a larger corporate structure, an attorney can evaluate whether the parent company bears responsibility for care deficiencies.

How long do I have to file a nursing home abuse claim in South Carolina?

Under S.C. Code Ann. § 15-3-530, the general statute of limitations for personal injury claims in South Carolina is three years. However, the specific deadline can vary depending on the type of claim and the circumstances. Contact an attorney as soon as possible to protect your rights.

Should I move my loved one out of the facility?

Your loved one’s safety is the priority. If you believe they’re in immediate danger, contact 911 and consider transferring them to another facility. Moving a resident doesn’t affect your ability to pursue a legal claim. An attorney can help you understand your options while making sure your loved one’s care needs are addressed.

What should I bring to a consultation with a nursing home abuse attorney?

Bring any documentation you have, including medical records, photographs of injuries, notes from your visits, copies of the admission agreement, and any correspondence with the facility. If you don’t have these documents, that’s fine. Our attorneys can help you obtain the records needed to evaluate your case.

Can I file a complaint anonymously?

In South Carolina, you can report concerns to the Long-Term Care Ombudsman or DHEC without providing your name. However, providing your contact information can help investigators follow up with additional questions and keep you informed about the outcome of the investigation.

Talk To An Attorney About Your Concerns

If you have questions about the care a loved one is receiving at Oak View Health and Rehabilitation in Conway, Jordan Law Center is here to help. Our attorneys handle nursing home abuse and neglect cases throughout South Carolina, and we understand the complexities of these claims.

Your consultation is free, and you won’t pay any attorney fees unless we recover compensation for your family. Call 864-808-1810 today to discuss your situation with our team.

Jordan Law Center

622 Wade Hampton Boulevard

Greenville, SC 29609

Serving Conway, Horry County, and all of South Carolina

Sources Cited

– CMS Care Compare, Oak View Health and Rehabilitation, Provider #425121 (medicare.gov)

– 42 CFR § 483.12, Freedom from abuse, neglect, and exploitation (law.cornell.edu)

– 42 CFR § 483.10(c)(6), Resident rights, right to refuse treatment (law.cornell.edu)

– 42 CFR § 483.25(b), Quality of care, pressure ulcers (law.cornell.edu)

– 42 CFR § 483.60(i), Food and nutrition services, food safety (law.cornell.edu)

– 42 CFR § 483.35, Nursing services (law.cornell.edu)

– S.C. Code Ann. § 43-35-10 et seq., Omnibus Adult Protection Act (scstatehouse.gov)

– S.C. Code Ann. § 43-35-25, Mandatory reporting of abuse, neglect, or exploitation (justia.com)

– S.C. Code Ann. § 15-3-530, Statute of limitations, three years (scstatehouse.gov)

– South Carolina Long-Term Care Ombudsman Program (aging.sc.gov)

– South Carolina Department of Social Services, Adult Protective Services (dss.sc.gov)