If you have concerns about a loved one’s care at Compass Post Acute Rehabilitation in Conway, South Carolina, you have the right to ask questions and seek answers. Jordan Law Center handles nursing home abuse and neglect cases throughout South Carolina, including Conway and Horry County.
Our attorneys will review federal inspection records, investigate your concerns, and help you understand your legal options. Your consultation is free, and you don’t pay us unless we recover compensation for you. Call 864-808-1810 today.
About Compass Post Acute Rehabilitation In Conway
Compass Post Acute Rehabilitation is a nursing facility located in Conway, South Carolina, serving residents in Horry County and the surrounding area. The facility provides post-acute rehabilitation services and long-term nursing care for residents with varying levels of medical need.
Facility Information:
– Address: 2320 Highway 378, Conway, SC 29527
– Phone: (843) 397-2273
– CMS Provider Number: #425391
– Capacity: 95 certified beds
– Ownership: Affiliated with The Ensign Group via Hopewell Healthcare Inc.
Federal inspection records for every Medicare- and Medicaid-participating nursing home are publicly available through the Centers for Medicare & Medicaid Services (CMS). States carry out the process of certifying nursing homes and determining continued compliance through agreements with the Secretary of Health and Human Services, and state survey agencies conduct unannounced, on-site inspections. The inspection history for Compass Post Acute Rehabilitation includes cited deficiencies that families should be aware of.
The facility’s reported total nurse staffing level is 3.37 hours per resident per day, which falls below the South Carolina state average of 3.9 hours per resident per day. Federal regulations require facilities to have sufficient nursing staff with appropriate competencies and skill sets to provide nursing and related services to assure resident safety and attain or maintain the highest practicable physical, mental, and psychosocial well-being of each resident. Staffing levels can affect response times, personal attention, and the ability of staff to monitor changes in a resident’s condition.
What Federal Inspectors Found At Compass Post Acute Rehabilitation
Nursing homes participating in Medicare and Medicaid are subject to regular inspections by state survey agencies acting on behalf of CMS. The HHS Secretary is authorized to impose certain remedies for deficiencies found during surveys, including civil monetary penalties. When inspectors identify violations, they assign deficiency tags corresponding to specific federal regulatory requirements. Each deficiency is also assigned a severity level based on scope and potential for harm.
Compass Post Acute Rehabilitation has been cited for three deficiencies, with $0 in fines assessed. Below is a summary of the documented violations.
Food safety violations (Tag F0812): April 10, 2025, and March 26, 2024
Federal inspectors cited Compass Post Acute Rehabilitation for a food safety violation under Tag F0812 on April 10, 2025. This tag corresponds to 42 CFR § 483.60(i), which requires nursing facilities to procure food from sources approved or considered satisfactory by federal, state, or local authorities and to store, prepare, distribute, and serve food in accordance with professional standards for food service safety.
The deficiency was classified at an F-level severity. In the CMS scope and severity system, an F-level rating means inspectors determined the issue was widespread in scope (affecting multiple residents or the facility as a whole) with potential for more than minimal harm, though no actual harm was documented at the time of the survey.
This was not the first time the facility received this citation. A previous F0812 food safety violation was also documented on March 26, 2024, also at an F-level severity. When a facility receives repeat citations for the same deficiency tag, it may indicate the underlying issue was not fully resolved following the earlier survey.
Care plan development failure (Tag F0657): April 10, 2025
On April 10, 2025, inspectors also cited Compass Post Acute Rehabilitation under Tag F0657 for a care plan development failure. This tag corresponds to 42 CFR § 483.21(b), which requires facilities to develop and implement a comprehensive person-centered care plan for each resident that includes measurable objectives and timeframes to meet the resident’s medical, nursing, and mental and psychosocial needs, and describes the services to be furnished to attain or maintain the resident’s highest practicable well-being.
This deficiency was classified at a D-level severity, meaning it was isolated in scope with potential for more than minimal harm but no actual harm documented.
Care plans guide day-to-day decisions about a resident’s treatment, medications, dietary needs, and activities. When a facility doesn’t develop or properly update care plans, staff may lack the information needed to provide appropriate, individualized care.
If you have concerns about the care your loved one is receiving at Compass Post Acute Rehabilitation, call Jordan Law Center at 864-808-1810 for a free consultation. We’ll review the inspection history and help you understand your options.
How Families Can Recognize Abuse And Neglect
Identifying potential abuse or neglect in a nursing home can be difficult. Residents may be unable to communicate clearly due to cognitive impairments or fear, and facilities don’t always share complete information with families. Understanding the different forms of nursing home mistreatment and their warning signs can help you make informed decisions about your loved one’s care.
Physical abuse
Under South Carolina law (S.C. Code Ann. § 43-35-10), physical abuse means intentionally inflicting or allowing to be inflicted physical injury on a vulnerable adult by an act or failure to act. Physical abuse includes, but is not limited to, slapping, hitting, kicking, biting, choking, pinching, burning, actual or attempted sexual battery, use of medication outside the standards of reasonable medical practice for the purpose of controlling behavior, and unreasonable confinement.
Warning signs of physical abuse may include:
– Unexplained bruises, cuts, or welts, particularly in various stages of healing.
– Fractures or sprains without a clear explanation.
– Signs of restraint use, such as marks on wrists or ankles.
– Sudden changes in behavior, including flinching, withdrawal, or fear around certain staff members.
– Injuries that don’t match the facility’s explanation of what happened.
If you notice any of these signs, document them with photos and dates. Ask the facility for an explanation, and consider reporting your concerns to the appropriate authorities.
Neglect
Neglect occurs when a facility fails to provide the care and services necessary to maintain a resident’s health and safety. Under S.C. Code Ann. § 43-35-10(6), neglect means the failure or omission of a caregiver to provide the care, goods, or services necessary to maintain the health or safety of a vulnerable adult including, but not limited to, food, clothing, medicine, shelter, supervision, and medical services, and the failure or omission has caused, or presents a substantial risk of causing, physical or mental injury to the vulnerable adult.
Warning signs of neglect may include:
– Unexplained weight loss or signs of dehydration.
– Poor hygiene, including soiled clothing or bedding.
– Bedsores (pressure ulcers), especially those that have progressed to later stages.
– Untreated medical conditions or infections.
– Medication errors or missed doses.
– Frequent falls without adequate fall prevention measures.
– Unsanitary living conditions in the resident’s room or common areas.
Neglect can be harder to identify than physical abuse because it often develops gradually over time. Regular visits at different times of day can help families obtain a more complete picture of the care being provided.
Emotional abuse
Under South Carolina law, psychological abuse means deliberately subjecting a vulnerable adult to threats or harassment or other forms of intimidating behavior causing fear, humiliation, degradation, agitation, confusion, or other forms of serious emotional distress.
Warning signs of emotional abuse may include:
– Sudden changes in mood or personality.
– Withdrawal from activities the resident previously enjoyed.
– Unusual fearfulness or anxiety, especially around specific staff members.
– A resident who appears hesitant to speak openly when staff are present.
– Unexplained agitation or emotional distress.
Emotional abuse can be particularly hard to detect when a resident has cognitive impairments. Pay attention to behavioral changes, and don’t dismiss observations that seem concerning.
How To Report Abuse And File Complaints In South Carolina
If you suspect a loved one is being abused or neglected in a nursing facility, South Carolina law provides several avenues for reporting. Any person who has reason to believe a vulnerable adult has been or may be abused, neglected, or exploited may report the incident. You don’t need proof before filing a report. The appropriate investigative entity will follow up.
South Carolina Long Term Care Ombudsman
For concerns about care in a nursing home or assisted living facility, contact the South Carolina Long Term Care Ombudsman Program. The Long Term Care Ombudsman Program is authorized to investigate any problem or complaint on behalf of any interested party or any client, patient, or resident of any facility.
– Phone: 1-800-868-9505
The Ombudsman Program operates through the South Carolina Department on Aging and can help investigate concerns, mediate disputes, and advocate for residents’ rights.
Adult Protective Services (DSS)
For incidents occurring outside of facilities, or if you’re unsure where to direct your report, you can contact the Adult Protective Services Program through the South Carolina Department of Social Services.
– Phone: 803-898-7318 (state office)
You can also contact your local county DSS office. Reports should be made within 24 hours or the next working day.
SLED Vulnerable Adults Investigations Unit
If you suspect criminal conduct, including serious physical or sexual abuse, contact the South Carolina Law Enforcement Division’s (SLED) Vulnerable Adults Investigations Unit.
– Phone: 1-866-200-6066
The unit operates a toll-free number 24 hours a day, seven days a week, to receive reports.
Medicare complaint process
Because Compass Post Acute Rehabilitation participates in Medicare, you can also file a complaint directly with CMS:
– Call 1-800-MEDICARE (1-800-633-4227)
– Visit Medicare.gov to submit a complaint online
– Contact the South Carolina state survey agency, which conducts inspections on behalf of CMS
Filing a complaint with more than one agency is acceptable and can help ensure your concerns receive proper attention.
Don’t wait to take action if something doesn’t seem right. Call Jordan Law Center at 864-808-1810 for a free consultation to discuss your concerns and learn about your legal options.
Why Families Choose Jordan Law Center
Jordan Law Center handles nursing home abuse and neglect cases throughout South Carolina, including Conway, Horry County, and the surrounding area. Our attorneys take a hands-on, methodical approach to every case, reviewing inspection records, medical documentation, staffing data, and facility policies to build a clear picture of what happened and who is responsible.
When a nursing facility is part of a larger corporate structure (as Compass Post Acute Rehabilitation is, through its affiliation with The Ensign Group via Hopewell Healthcare Inc.), accountability can involve multiple entities. Our attorneys have experience identifying and pursuing all responsible parties.
Here’s what you can expect when you work with us.
– A free initial consultation to review your concerns and answer your questions.
– A thorough investigation of the facility’s inspection history, staffing records, and care documentation.
– Direct communication with your legal team throughout the process.
– No upfront fees. We work on a contingency fee basis, which means you don’t pay us unless we recover compensation for you.
Jordan Law Center is located at 622 Wade Hampton Boulevard, Greenville, SC 29609. We serve clients throughout South Carolina, including families in Conway and Horry County.
What Compensation May Be Available
If a nursing home’s negligence or misconduct caused harm to your loved one, South Carolina law may allow you to seek compensation. The types and amount of damages depend on the specific facts and circumstances of each case, but may include:
– Medical expenses for treatment related to injuries caused by abuse or neglect.
– Pain and suffering endured by the resident.
– Emotional distress experienced by the resident and, in some cases, family members.
– Costs of relocating to a safe facility.
– In wrongful death cases, funeral and burial expenses, loss of companionship, and other damages permitted under South Carolina law.
South Carolina’s statute of limitations for personal injury claims is generally three years from the date of injury. However, in nursing home cases, the timeline can be complicated by factors, such as when the abuse or neglect was discovered, the resident’s capacity, and whether the claim involves wrongful death. Consulting an attorney promptly can help protect your family’s right to file a claim.
Every case is different, and past results don’t guarantee future outcomes. The only way to understand what your family’s situation may involve is to speak with an attorney who can evaluate the specific circumstances. Call 864-808-1810 for a free consultation.
Frequently Asked Questions About Compass Post Acute Rehabilitation Concerns
How do I know if my loved one is being neglected?
Look for changes in your loved one’s physical condition and behavior. Unexplained weight loss, bedsores, poor hygiene, frequent falls, and untreated infections may point to neglect. Visiting at varied, unannounced times can give you a better understanding of day-to-day care at the facility.
What should I do if I suspect abuse at a nursing home?
Document your concerns with photos, dates, and written notes about what you’ve observed. Report your concerns to the South Carolina Long Term Care Ombudsman at 1-800-868-9505. If the situation may involve criminal conduct, contact SLED at 1-866-200-6066. Then speak with an attorney about your legal options.
Can I sue a nursing home in South Carolina?
Yes. If a nursing home’s negligence caused harm to a resident, the resident or their family may have grounds to file a civil lawsuit seeking compensation for medical expenses, pain and suffering, and other damages. An attorney can evaluate the evidence and advise you on the strength of a potential claim.
What does an F-level deficiency mean?
In the CMS inspection system, an F-level deficiency means the violation was widespread in scope (affecting multiple residents or the facility overall) with potential for more than minimal harm. It indicates no actual harm was documented at the time of the survey, but the potential for harm existed on a broad scale.
Does Compass Post Acute Rehabilitation have a history of violations?
Federal inspection records show Compass Post Acute Rehabilitation has been cited for three deficiencies, including repeat citations for food safety violations under Tag F0812 in both March 2024 and April 2025. No fines were assessed. The facility was also cited for a care plan development failure under Tag F0657 in April 2025. You can review the full inspection history on the CMS Care Compare website.
Who owns Compass Post Acute Rehabilitation?
Compass Post Acute Rehabilitation is affiliated with The Ensign Group through Hopewell Healthcare Inc. When a facility operates within a larger corporate structure, the parent company’s resource allocation, staffing policies, and operational decisions can affect care quality at individual locations.
How much does it cost to hire a nursing home abuse lawyer?
Jordan Law Center works on a contingency fee basis. You pay nothing upfront, and we only collect a fee if we recover compensation for you. Your initial consultation is free and carries no obligation.
What is the statute of limitations for nursing home abuse in South Carolina?
South Carolina’s statute of limitations for personal injury claims is generally three years from the date of injury. However, the timeline may vary depending on factors, such as when the abuse or neglect was discovered. Contact an attorney as soon as possible to ensure your family’s rights are protected.
What if my loved one passed away due to nursing home neglect?
If you believe a loved one’s death was caused by nursing home negligence, you may be able to file a wrongful death claim. South Carolina law allows certain family members to seek compensation for medical expenses, funeral costs, loss of companionship, and other damages. Call 864-808-1810 to discuss your family’s situation.
Can I file a complaint even if I’m not sure abuse occurred?
Yes. Any person who has reason to believe a vulnerable adult has been or may be abused, neglected, or exploited may report the incident. You don’t need to be certain before filing a report. The investigative entity will evaluate the situation and follow up as appropriate.
Talk To A Nursing Home Abuse Attorney Today
If you have concerns about a loved one’s care at Compass Post Acute Rehabilitation or any nursing facility in Conway, Horry County, or anywhere in South Carolina, Jordan Law Center is here to help.
Call 864-808-1810 for a free consultation. Our attorneys will review your concerns, explain your legal options, and help you determine the best path forward for your family. You pay nothing unless we recover compensation for you.
Sources Cited
– CMS Care Compare, Compass Post Acute Rehabilitation inspection reports (medicare.gov/care-compare)
– 42 CFR § 483.60(i), Food and nutrition services, food safety requirements (law.cornell.edu)
– 42 CFR § 483.21(b), Comprehensive person-centered care planning (law.cornell.edu)
– 42 CFR § 483.35, Nursing services (law.cornell.edu)
– S.C. Code Ann. § 43-35-10, Definitions, Omnibus Adult Protection Act (scstatehouse.gov)
– S.C. Code Ann. § 43-38-20, Long Term Care Ombudsman Program (scstatehouse.gov)
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