If you have concerns about a loved one’s care at The Reserve Healthcare and Rehabilitation in Hanahan, you deserve clear answers and honest guidance. Jordan Law Center represents families across Charleston County and throughout South Carolina in nursing home abuse and neglect cases. Call 864-808-1810 for a free consultation.
The Reserve Healthcare and Rehabilitation (formerly Viviant Healthcare of Hanahan) has received 8 federal deficiency citations, including two at the highest severity level, and $111,339 in federal fines. These citations are public record, documented by federal inspectors during routine and complaint surveys. Below, we break down what those findings mean, what to watch for, and how to take action if you believe your family member has been harmed.
About The Reserve Healthcare And Rehabilitation In Hanahan
The Reserve Healthcare and Rehabilitation is a nursing home located in Hanahan, within the greater Charleston metropolitan area. The facility, formerly known as Viviant Healthcare of Hanahan, is affiliated with The Ensign Group through Hopewell Healthcare Inc.
Facility information:
– Address: 1800 Eagle Landing Blvd, Hanahan (Charleston), SC 29410
– Phone: (843) 553-0656
– CMS Provider Number: #425289
– Capacity: 135 certified beds
– Ownership: Affiliated with The Ensign Group via Hopewell Healthcare Inc.
The federal government ensures nursing home residents receive appropriate care by setting quality-of-care and quality-of-life requirements that facilities must meet to participate in Medicare and Medicaid programs, and by contracting with states to routinely inspect homes and conduct complaint investigations. When a nursing home fails to meet a specific requirement, the facility receives a deficiency citation. The findings detailed below come directly from federal inspection reports for this facility.
What Federal Inspectors Found At The Reserve Healthcare And Rehabilitation
Federal inspection records show that The Reserve Healthcare and Rehabilitation received 8 deficiency citations and $111,339 in total fines. The most serious citations involved two Immediate Jeopardy findings on April 13, 2023, both classified at the L-level, which is the highest severity and scope rating in the federal system.
Two Immediate Jeopardy citations (April 13, 2023)
Deficiencies are classified according to their scope (the number of residents potentially or actually affected) and their severity. An L-level deficiency is the most serious and is considered to be widespread in the nursing home.
On April 13, 2023, federal inspectors cited The Reserve Healthcare and Rehabilitation with two L-level Immediate Jeopardy deficiencies, both affecting many residents:
Tag F0835 (Administration): Under 42 CFR § 483.70, the facility must meet administration requirements including having qualified personnel to carry out facility operations. Tag F0835 relates to the facility’s administration requirements. Federal inspectors cited The Reserve for failing to meet these standards at the Immediate Jeopardy level, with widespread scope.
Tag F0837 (Governing body): Under 42 CFR § 483.70(d), the facility must have a governing body, or designated persons functioning as a governing body, that is legally responsible for establishing and implementing policies regarding the management and operation of the facility. Inspectors cited The Reserve for failing to meet governing body requirements at the Immediate Jeopardy level, also with widespread scope.
When the Secretary finds that a skilled nursing facility has not met federal requirements and finds that the failure immediately jeopardizes the health or safety of its residents, the Secretary shall take immediate action to remove the jeopardy and correct the deficiencies. Immediate Jeopardy is the most serious classification in the federal inspection system.
$111,339 in federal fines
In addition to the two Immediate Jeopardy citations, The Reserve Healthcare and Rehabilitation was assessed $111,339 in civil monetary penalties. The HHS Secretary is authorized to impose fines on nursing homes, which are referred to as civil monetary penalties.
The $111,339 fine was associated with a March 9, 2023 citation under Tag F0835 at the F-level (no actual harm with potential for more than minimal harm that is not immediate jeopardy). This fine is separate from the two L-level Immediate Jeopardy citations issued the following month.
Additional deficiencies
Beyond the Immediate Jeopardy and fine-related citations, The Reserve received additional D-level violations related to resident rights and environmental safety. D-level deficiencies indicate no actual harm, with potential for more than minimal harm, isolated in scope. While these are lower-severity findings, they still represent areas where inspectors determined the facility fell short of federal standards.
If your loved one resides at The Reserve Healthcare and Rehabilitation and you have concerns about their care, call Jordan Law Center at 864-808-1810 for a free consultation. Our attorneys can review the inspection record and help you understand your options.
How Facilities May Hide Abuse And Neglect
Not all signs of abuse or neglect are immediately visible. Families often don’t realize something is wrong until an injury becomes too serious to overlook. Understanding what to watch for can help you protect your loved one.
Physical abuse
Under South Carolina law (S.C. Code Ann. § 43-35-10), physical abuse means intentionally inflicting or allowing to be inflicted physical injury on a vulnerable adult by an act or failure to act. Physical abuse includes, but is not limited to, slapping, hitting, kicking, biting, choking, pinching, burning, use of medication outside the standards of reasonable medical practice for the purpose of controlling behavior, and unreasonable confinement.
Warning signs of physical abuse include:
– Unexplained bruises, cuts, or welts (especially in patterns or clusters).
– Broken bones or sprains without a clear explanation.
– Burns or marks from restraints on wrists or ankles.
– Sudden changes in behavior, such as flinching or withdrawing from touch.
– Staff reluctance to allow private visits.
If staff explanations for injuries seem inconsistent or change over time, that’s worth noting. Document everything with photos and dates, and ask for the incident report.
Neglect
Under South Carolina law, neglect means the failure or omission of a caregiver to provide the care, goods, or services necessary to maintain the health or safety of a vulnerable adult including, but not limited to, food, clothing, medicine, shelter, supervision, and medical services, and the failure or omission has caused, or presents a substantial risk of causing, physical or mental injury to the vulnerable adult.
Neglect occurs when a facility fails to provide the care and services necessary to maintain a resident’s health and safety. Warning signs include:
– Bedsores (pressure ulcers), especially those that develop or worsen after admission.
– Significant, unexplained weight loss or signs of dehydration.
– Poor hygiene, soiled clothing, or unchanged bedding.
– Medication errors or missed doses.
– Unattended medical needs or delayed treatment.
– Residents left in bed for extended periods without repositioning.
Neglect can be harder to identify than physical abuse because it often happens gradually. Regular visits at varying times (including evenings and weekends) give you a more complete picture of daily care.
Emotional and psychological abuse
Under South Carolina law, psychological abuse means deliberately subjecting a vulnerable adult to threats or harassment or other forms of intimidating behavior causing fear, humiliation, degradation, agitation, confusion, or other forms of serious emotional distress.
Signs of emotional or psychological abuse can include:
– Withdrawal from social activities the resident previously enjoyed.
– Unusual fearfulness, anxiety, or agitation.
– Changes in sleep patterns.
– Reluctance to speak openly when certain staff members are present.
– Unexplained emotional distress or depression.
Emotional abuse leaves no visible marks but can significantly affect a resident’s quality of life. If your loved one’s mood or behavior has changed noticeably, pay attention and ask questions.
How To Report Abuse And File Complaints
If you suspect a loved one is being abused or neglected at a nursing facility in South Carolina, there are several ways to report your concerns. South Carolina law requires certain professionals, including physicians, nurses, social workers, and caregivers, to report suspected abuse, neglect, or exploitation. Any other person who has actual knowledge that a vulnerable adult has been abused, neglected, or exploited must also report.
You don’t need to wait for proof. A reasonable concern is enough to justify a report.
South Carolina Adult Protective Services (APS)
Adult Protective Services investigates reports of abuse, neglect, and exploitation of vulnerable adults. You can file a report by calling the South Carolina Department of Social Services’ Adult Protective Services line at 1-888-227-3487. Reports can be made 24 hours a day, 7 days a week.
South Carolina Department of Health and Environmental Control (DHEC)
DHEC is the state agency responsible for licensing and inspecting healthcare facilities in South Carolina. You can file a complaint about a nursing home by calling DHEC’s Division of Health Licensing at (803) 545-4370 or submitting a complaint through their website.
South Carolina Long Term Care Ombudsman Program
The Long Term Care Ombudsman Program advocates for the rights of residents in nursing homes, assisted living facilities, and other long-term care settings. The Long Term Care Ombudsman Program is one of South Carolina’s designated investigative entities for reports of vulnerable adult abuse and neglect. You can reach the Ombudsman at 1-800-868-9095.
Filing a complaint with Medicare
You can also file a complaint directly with the Centers for Medicare & Medicaid Services (CMS) by calling 1-800-MEDICARE (1-800-633-4227) or visiting medicare.gov/care-compare. CMS maintains inspection records and can trigger additional surveys based on complaints.
If you’ve already filed a report and want to discuss potential legal options, call Jordan Law Center at 864-808-1810. Our attorneys handle nursing home abuse and neglect cases throughout South Carolina, including Hanahan and the greater Charleston area.
Why Families Choose Jordan Law Center
Jordan Law Center represents families in nursing home abuse and neglect cases across South Carolina, including Hanahan, Charleston County, and the surrounding areas. Our attorneys are hands-on, methodical, and prepared to litigate when the evidence supports it.
Here’s what sets us apart.
We focus on nursing home abuse and neglect. Nursing home cases are a core practice area for Jordan Law Center. Our attorneys understand how to obtain and analyze federal inspection records, request facility incident reports, and build cases based on documented care failures.
We take a thorough approach. We review CMS inspection data, staffing records, medical charts, and facility policies to build a complete picture of what happened. We don’t rely on assumptions. We rely on evidence.
We’re accessible. Our office is located at 622 Wade Hampton Boulevard in Greenville, and we serve families throughout South Carolina, including Hanahan and Charleston County. Your initial consultation is free, and we work on a contingency fee basis, meaning you don’t pay us unless we recover compensation for you.
We keep you informed. You’ll know what’s happening with your case at every stage. Our attorneys are personally involved, not just names on letterhead.
What Compensation May Be Available
If your loved one was harmed due to abuse or neglect in a nursing home, South Carolina law may allow your family to seek compensation. Potential damages in nursing home abuse and neglect cases can include:
– Medical expenses: Costs for treating injuries caused by abuse or neglect, including hospitalization, surgery, rehabilitation, and ongoing care.
– Pain and suffering: Compensation for the physical pain and emotional distress your loved one experienced.
– Diminished quality of life: The impact of abuse or neglect on your loved one’s daily life, dignity, and well-being.
– Wrongful death damages: If a family member died as a result of nursing home abuse or neglect, surviving family members may be entitled to pursue a wrongful death claim under S.C. Code Ann. § 15-3-530(6), which provides a three-year statute of limitations for wrongful death actions, with the period beginning to run upon the death of the person on account of whose death the action is brought.
Every case is different, and the type and amount of compensation available depends on the specific facts and circumstances involved. An attorney can review your situation and provide guidance on what claims may apply.
Call Jordan Law Center at 864-808-1810 to discuss your family’s situation in a free, no-obligation consultation.
Frequently Asked Questions About Nursing Home Abuse In Hanahan
How do I know if my loved one is being abused or neglected?
Look for unexplained injuries, sudden weight loss, poor hygiene, behavioral changes, bedsores, or signs of dehydration. Frequent visits at different times of day can help you get a clearer picture. If something doesn’t seem right, ask questions and document what you observe.
What’s the difference between abuse and neglect?
Abuse refers to an intentional act that causes harm, while neglect is a failure to provide necessary care, which is often unintentional. Both are illegal in South Carolina and can be grounds for a civil lawsuit, a regulatory complaint, or criminal charges, depending on the severity.
What does “Immediate Jeopardy” mean on a nursing home inspection?
Immediate Jeopardy is the most serious level of deficiency in the federal inspection system. It means federal inspectors determined the facility’s noncompliance has caused, or is likely to cause, serious injury, harm, impairment, or death to a resident. The Reserve Healthcare and Rehabilitation received two L-level Immediate Jeopardy citations on April 13, 2023.
How long do I have to file a nursing home abuse lawsuit in South Carolina?
Under S.C. Code Ann. § 15-3-530(5), South Carolina generally provides a three-year statute of limitations for personal injury claims, including actions for any injury to the person or rights of another. However, specific deadlines can vary based on the circumstances of your case. Don’t wait to consult with an attorney, because evidence can deteriorate and memories fade over time.
Can I file a complaint and a lawsuit at the same time?
Yes. Filing a regulatory complaint with DHEC, APS, or the Ombudsman is a separate process from pursuing a civil lawsuit. You can do both. In fact, regulatory complaints can sometimes produce documentation that supports a legal claim.
What if my loved one cannot speak for themselves?
Family members, legal guardians, or anyone with power of attorney can act on behalf of a loved one who is unable to communicate or advocate for themselves. Under South Carolina law, any person who has actual knowledge of abuse or neglect must report, and any person who has reason to believe it may have occurred may report. You don’t need the resident’s permission to file a report or speak with an attorney.
Does it cost anything to talk to a lawyer about a nursing home case?
Jordan Law Center offers free consultations for nursing home abuse and neglect cases. We work on a contingency fee basis, meaning you don’t pay us anything unless we recover compensation for you. There’s no upfront cost and no financial risk to your family.
What was The Reserve Healthcare and Rehabilitation formerly called?
The Reserve Healthcare and Rehabilitation was formerly known as Viviant Healthcare of Hanahan. It’s the same facility at the same location (1800 Eagle Landing Blvd, Hanahan, SC 29410), now operating under a different name. Federal inspection records for the facility are maintained under CMS Provider Number #425289, regardless of the name change.
Where can I look up The Reserve’s inspection results myself?
You can view federal inspection results for any Medicare-certified nursing home on the CMS Care Compare website at medicare.gov/care-compare. Search by the facility name or CMS Provider Number #425289 to see current and past inspection reports, staffing data, and quality measures.
Can I sue a nursing home’s parent company?
In some cases, yes. The Reserve Healthcare and Rehabilitation is affiliated with The Ensign Group through Hopewell Healthcare Inc. Depending on the facts, claims may extend to the management company or parent organization, not just the facility itself. An attorney can evaluate the corporate structure and determine which entities may be liable.
Talk To A Nursing Home Abuse Attorney About Your Concerns
If you have concerns about the care your loved one is receiving at The Reserve Healthcare and Rehabilitation in Hanahan, Jordan Law Center can help. Our attorneys handle nursing home abuse and neglect cases throughout South Carolina, and we’re prepared to review federal inspection records, investigate your family’s situation, and advise you on your options.
Your consultation is free, and you don’t pay us unless we recover compensation for your family. Call 864-808-1810 today to speak with an attorney, or visit our office at 622 Wade Hampton Boulevard, Greenville, SC 29609. We serve families in Hanahan, Charleston County, and throughout South Carolina.
Sources Cited
– 42 CFR § 483.75 (Quality assurance and performance improvement): law.cornell.edu/cfr/text/42/483.75
– S.C. Code Ann. § 43-35-10 et seq. (Omnibus Adult Protection Act): scstatehouse.gov/code/t43c035.php
– S.C. Code Ann. § 15-3-530 (Statute of limitations): scstatehouse.gov/code/t15c003.php
– U.S. Government Accountability Office, Nursing Home Reform reports: gao.gov
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